Noticeboard

URGENT AND IMPORTANT INFORMATION REGARDING WOODWAY MEDICAL CENTRE - PLEASE READ

15th July 2020

Re: Guidance note for patients requesting exemption letters

 

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings. 

 

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask. 

 

Coventry and Warwickshire Local Medical Committees have therefore prepared this guidance note as the statutory body that advises and supports all GPs and practice teams across both counties.

 

The government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this. 

 

Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

 

Current government advice on the use of face coverings can be found here:

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

 

We will pass on further guidance when this is produced by the government.

Due to the emergence of Covid19 nationally we have adapted our working practices in order to try to reduce any spread throughout our community.

All pre-booked appointments and blood tests from and including Friday 13th March will be cancelled, and where necessary converted to a telephone appointment. The practice will contact patients affected, please DO NOT CONTACT US.

All patients MUST contact the surgery by telephone before attending in person. It is NO LONGER POSSIBLE to make an appointment by coming to the surgery IN PERSON and patients that do will be turned away with advice to phone in.

All patients requesting appointments will have their contact number taken by our telephone staff. If possible please provide some indication of your condition so that the correct team member can return the call. They will be called back and triaged by the clinical team and where possible managed by phone. If the clinician decides that a face to face appointment can not be avoided then this will be arranged. Please do not bring anybody to accompany the patient unless absolutely necessary.

For the foreseeable future routine appointments will not be available. Medication reviews, blood pressure checks etc will be postponed until the immediate risk has passed. The practice will communicate this with patients in the future.

Please do not ring the practice for anything other than genuine medical queries as we do expect our telephones to be busier than usual. We will be focusing on providing clinical care.

We as a practice will be doing everything we can to serve our community and appreciate your cooperation at this difficult time.

If you are concerned that you may have Coronavirus or are unsure whether you need to self isolate, please use the NHS 111 website to assess how you should proceed.

 

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EMIS WEB UPGRADE PROGRAMME - INFORMATION REGARDING OUR CLINICAL SYSTEM PROVIDER'S UPGRADE TO AMAZON WEB SERVICE:

Practice News: The Practice uses a system called EMIS Web to manage clinical information about your care and health.

This system is provided by a company called EMIS Health LTD who acts as a data processor on behalf of the Practice. EMIS Health LTD also uses a sub-processor which is Amazon Web Services (sub-processor) who act under written instruction from EMIS Health LTD to store the data. Under no circumstances is it technically possible for Amazon Web Services to access any information about you. Should you have any concerns or queries please do not hesitate to contact the Practice.

STATEMENT FROM EMIS WEB: 

Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

  • Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
  • Delivery services (for example if we were to arrange for delivery of any medicines to you).
  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details can be directed to future-data@emishealth.com   https:/www.gov.uk/guidance/use-cloud-first


clock_6 Please allow two full working days for repeat prescriptions to be processed and remember to take weekends and bank holidays into account.

 

Woodway Medical Centre has made the decision that from 1st July 2020 our patients will be able to use NHS Prescription Ordering Direct (POD), the new service set up by the Medicines Optimisation Team, Coventry and Rugby and Warwickshire North Clinical Commissioning Groups.

 

The NHS POD will provide a method for patients to order their repeat prescriptions, enabling them to take control of their own repeat medication requirements

 

Please see the link below for the POD page on the CCG website. There is access to FAQ’s for our patients and also an online call back request form. Patients can also text a number to request a call back by texting REPEAT WOODWAY to 07903586972

 

https://www.coventryrugbyccg.nhs.uk/Health-Services/Medicines-Optimisation---Prescribing-Care-Homes-NHS-POD/Prescription-Ordering-Direct-service

Repeat Prescriptions

There are several ways to order prescriptions:

  • multicolour_pillsOrder online via the link at the top of this page. New users are required to complete a simple registration prior to using the service.
  • By phoning our prescription order line 02476 612110 Monday - Friday between 9.30am and 12.30pm (until 1st July) or the POD on 02476 246072. This is answered Monday - Friday between 8.00am and 5.00pm. Please note only prescription requests will be taken on this line.
  • By posting your request to us and including a stamped, addressed envelope so that we can post it back. You need to allow ample time for this given that post does not always arrive in a timely fashion.
  • By posting your request into our external post box by the front gate or into the post box on the reception desk
  • By faxing your request through on 02476 604173 
  • By emailing your request to woodway.mc@nhs.net

Pharmacy Collection Service

Your pharmacist may collect your prescription for you if you ask them to, but we will only accept prescription requests from you (or your carer).  We do not accept requests for prescriptions from pharmacies.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is a service which is now available from Woodway Medical Centre It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. See details under the separate tab above.

Unwanted Medicines

If there is anything you do not require on your prescription please tell the receptionist so that she can remove it. It is illegal for anyone other than the surgery to alter your prescription so please ask us before you leave the surgery.

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once every six months to review their regular medications and notification should appear on your repeat slip advising you of your review date.   Please ensure that you book your appointment for your prescription review in good time otherwise you may run out of your medication. 

Once your review date has expired further prescription cannot be issued without authorisation by the GP or Practice Nurse. 

 
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