Friends & Family Survey - November 2019 Results
All the team at Woodway Medical Centre would like to thank all patients for their positive comments following the survey asking patients whether they would recommend the surgery to others. The results for November 2019 are as follows:
| Recommendation | Responses |
| Extremely Likely | 15 |
| Likely | 7 |
| Unlikely | 0 |
| Very Unlikely | 0 |
| Don't Know | 1 |
| Neither | 0 |
Appointments - Why Your GP is Facing a Crisis
Are you struggling to book an appointment with your GP? You're not the only one. A combination of factors has put our family doctors in a really difficult position.
Download the latest newsletter (see above right) to read more about this.
Electronic Prescription Service - Available Now
The Electronic Prescription Service (EPS) is a service which is now available from Woodway Medical Centre It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
It may not be if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you are unhappy with your experience of nomination
You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved www.england.nhs.uk/contact-us/complaint/
Please note that this service only transfers your prescription electronically. You still need to order your repeat prescription in the normal way.